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Your Rights As An Airline Passenger in the Philippines

December 13, 2012 by The Sunset Goddess 4 Comments

Sydney Airport sunset{via}

Sometime ago, I’ve shared about my horror stories with a certain domestic airline so I very much welcome the news that the Air Passenger Bill of Rights in the Philippines has recently been signed and will take effect on December 21, 2012, just in time for the spike in air travel during the Christmas holidays.

 

You may download the full text of the Air Passenger Bill of Rights here, which interests me as a lawyer and because of my current dealings in the airline industry. However, for a shorter and more understandable view of your rights (important for any and all types of travelers), here is a concise explanation from rappler.com: (for more information on the issuance, click here)

6 Rights You Have As An Airline Passenger 

1. Offloaded baggage

If your checked-in baggage were offloaded from the flight you’re in due to “operational, safety, or security reasons,” the airline has to inform you ASAP, give you a report, and ensure that your offloaded baggage is carried in the next flight with available space.
The airline should deliver the baggage to you within an hour from the time the flight carrying your baggage arrives at your destination. The airline must pay you P2,000 for every 24 hours that your baggage is delayed. A fraction of a day shall be considered as one day.

2. Overbooked flights

An airline is allowed to overbook a flight — an industry practice of selling more than the seats the aircraft has, based on demand-supply for a specific flight — as long as the passengers who are bumped off do so voluntarily.
If you volunteer to choose a different flight, the airline will offer you compensation in the form of amenities or cash incentives.
If the number of volunteers is not enough to resolve the overbooking, the airline is mandated to increase the compensation package by adding more services until the required number of volunteers is met.

3. Airline promotions

All airlines have to outline their the limitations and restrictions in both English and Filipino.

When advertising promotions, along with disclosing refund and rebooking policies, baggage allowance policies, government taxes and surcharges, other mandatory fees and charges, the airlines also have to include the number of seats offered.

4. Check-in

If you arrive within the designated check-in area at least one hour before the flight’s published time of departure, you will not be considered late and the carrier is obliged to make sure you are checked in within the deadline.

5. Flight cancellation

If your flight is cancelled, you have to be notified beforehand via public announcement or written notice such as through a text message.

If an air carrier cancels the flight because of force majeure, safety or security reasons the passenger shall have the right to be reimbursed for the full value of the fare.

6. Flight delays

In the case of delayed departures, airlines are required to provide free food, drinks, Internet access, phone use and, in extreme circumstances, hotel lodging until the flight departs.

Your flight is considered cancelled if it is delayed at least 6 hours after the original departure time. You have the right to be compensated accordingly.

–o–
Got any questions on the Air Passenger Bill of Rights? Share them in the comments section and will do my best to answer. Cheers!

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Filed Under: Fabulous Goddess Travels, Legal Lessons, Life & Legal Goddess, Wanderlust Inspirations Tagged With: Airlines, Aviation Law, Consumer Advocacy, Travel, Travel Tips

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Comments

  1. KULAPITOT says

    December 14, 2012 at 2:20 PM

    nabasa ko din to …. at ang galing may parameters na sila diba?

    Reply
  2. Anonymous says

    December 22, 2012 at 11:24 AM

    Helpful tips! Thanks for sharing 😀

    Reply
  3. Anne says

    February 25, 2013 at 2:47 PM

    I guess philippine Airline Attorneys are equipped with hospitality.

    Reply
  4. Bea Saw says

    October 21, 2014 at 7:30 AM

    These are indeed a great tips for us to be aware of our rights before deciding to travel to our favorite airline. To avoid rants and stress from your chosen airline, this airline rights is a great buddy to deal with it. I must say that travelling should be memorable with safe and sound to literally enjoy whether it is a vacation or a visit. You can check more travel rights from here.

    Reply

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