6 Rights You Have As An Airline Passenger
1. Offloaded baggage
2. Overbooked flights
3. Airline promotions
All airlines have to outline their the limitations and restrictions in both English and Filipino.
When advertising promotions, along with disclosing refund and rebooking policies, baggage allowance policies, government taxes and surcharges, other mandatory fees and charges, the airlines also have to include the number of seats offered.
If you arrive within the designated check-in area at least one hour before the flight’s published time of departure, you will not be considered late and the carrier is obliged to make sure you are checked in within the deadline.
5. Flight cancellation
If your flight is cancelled, you have to be notified beforehand via public announcement or written notice such as through a text message.
If an air carrier cancels the flight because of force majeure, safety or security reasons the passenger shall have the right to be reimbursed for the full value of the fare.
6. Flight delays
In the case of delayed departures, airlines are required to provide free food, drinks, Internet access, phone use and, in extreme circumstances, hotel lodging until the flight departs.
Your flight is considered cancelled if it is delayed at least 6 hours after the original departure time. You have the right to be compensated accordingly.